Newsroom

Dear Valued Client,

To provide a broader portfolio of products, Pacific Union will permanently switch our US Dollar Index Futures & Volatility Index Futures to US Dollar Index Cash & Volatility Index Cash from 14^th January 2021 (USDX) and 15^th January 2021 (VIX) respectively. The LAST rollover for USDX will be carried out before the market open on 14^th January 2021 and that of VIX will be carried out before the market open on 15^th January 2021.

All open positions will be charged overnight financing charges from the date listed in the table below:

Note: All hours are provided in GMT+2 (Server Time in MT4.)
      These charges are subject to changes. Please refer to MT4 for details.

To avoid rollover or financing charges, clients may choose to close any open positions of USDX before the market closes on 13^th January 2021, and VIX before the market closes on 14^th January 2021.

During this product switching period, please carefully evaluate the risks that may arise and trade with caution.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

*All hours are provided in GMT+2 (Server Time in MT4.)

Please note:
•　The rollover will be automatic, and any existing open positions will remain open.
•　Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
•　To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
•　Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

Please be advised that the Demo Server upgrade is completed and Demo Account Opening Application is resumed accordingly. Meanwhile, MT4 Demo Server is renamed from PacificUnion-Demo to PacificUnionInt-Demo, you could re-login with the following 2 method:

1. MT4 for Mobile
• Launch the MT4 app and select “Setting”–“New Account”–“Login to an existing account” to search the new demo server to login.
• If clients can’t find the new demo server, please uninstall the old version and reinstall the new version of the MT4 platform from Google Play Store, App Store or our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/

2. MT4 for PC
• Launch the MT4 trading platform and select “File”–“Login to trade account” to login with new demo server
• If clients can’t find the new demo server, please uninstall and download the latest version of MT4 trading platform from our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/ , please kindly search the new demo server to login with your account details afterwards.

If you forget the MT4 Demo Account password, you could try to retrieve it from registered email or re-apply a new Demo Account on website: https://puprimecomsta.wpengine.com/open-demo-account/

*Please note that the Demo Account opened during 14^th to 20^th December 2020 that will be invalid after the upgrade. You need to re-apply a new one. We apologize for any inconvenience caused.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

Please be advised that Pacific Union will launch a Demo Server upgrade from MT4 Server Time (GMT+2) 00:00 of 19th December to 15:00 of 20th December 2020. The upgrade would make clients unable to log in MT4 Demo Account temporarily. At the same time, the Demo Account Opening Application will be suspended until the maintenance completed. We will announce the completion accordingly.

After the upgrade, MT4 Demo Account Server will be renamed from PacificUnion-Demo to PacificUnionInt-Demo, you could re-login with the following 2 method:

1. MT4 for Mobile
• Launch the MT4 app and select “Setting”– “New Account”–“Login to an existing account” to search the new demo server to login.
• If clients can’t find the new demo server, please uninstall the old version and reinstall the new version of the MT4 platform from Google Play Store, App Store or our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/

2. MT4 for PC
• Launch the MT4 trading platform and select “File”–“Login to trade account” to login with new demo server
• If clients can’t find the new demo server, please uninstall and download the latest version of MT4 trading platform from our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/ , please kindly search the new server to login with your account details afterwards.

If you forget the MT4 Demo Account password, you could try to retrieve it from registered email or re-apply a new Demo Account on website: https://puprimecomsta.wpengine.com/open-demo-account/

* Please note that the Demo Account opened during 14th to 20th December 2020 that will be invalid after the upgrade. You need to re-apply a new one. We apologize for any inconvenience caused.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

To further improve the trading environment, please be advised that the minimum lot size of the following instrument will be reduced. This change will occur on the 19th December 2020.

Please refer to the table below outlining the affected instruments:

*All hours are provided in GMT+2 (Server Time in MT4.)

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

Pacific Union launched a Live Server upgrade during this weekend and it has been completed. Meanwhile, the Client Portal is restored and MT4 Live Account Server is renamed from PacificUnion-Live1 to PacificUnionInt-Live after the upgrade, please re-login your MT4 trading platform with the following 2 methods:

1. MT4 for Mobile
• Launch the MT4 app and select “Setting”- “New Account”- “Login to an existing account” to search the new server to login.
• If clients can’t find the new server, please uninstall the old version and reinstall the new version of the MT4 trading platform from Google Play Store, App Store or our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/

2. MT4 for PC
• Please uninstall and download the latest version of MT4 trading platform from our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/, please kindly search the new server to login with your account details afterwards.

*Please note that the old server of PacificUnion-Live1 is not available since 12th December 2020, please be sure to download the latest version of MT4 and login in with the updated server.

If you forget the MT4 Account password, please log in Client Portal:https://myaccount.puprime.com/login to click “Reset MT4 Password” field in the account on the main page. The new password will be sent to your registered email immediately. Please note that the password of MT4 could be reset once a day.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected]，or phone 400 120 0576.